Lead Replacement & Refund Policy

Last Updated: June 16, 2026

At LeadsMarketplace.in, we strive to maintain lead quality through verification processes. However, due to the nature of lead generation, certain conditions apply.

1. Replacement Eligibility

A lead may qualify for replacement if:

• Mobile number is invalid.
• Contact information is incorrect.
• Lead is duplicated within the platform.
• Lead information substantially differs from submitted details.
• Lead fails platform verification standards.

Replacement requests must be submitted within 24 hours of lead access.

2. Non-Eligible Cases

The following situations do not qualify for replacement or refund:

• Customer does not answer calls.
• Customer is unavailable.
• Customer changes requirements.
• Customer purchased property elsewhere.
• Customer delays decision-making.
• Buyer fails to contact the lead promptly.
• Buyer fails to convert the lead.

3. Review Process

All replacement requests are reviewed by our quality team.

LeadsMarketplace.in reserves the right to:

• Approve replacement requests.
• Reject replacement requests.
• Request supporting evidence.

The final decision shall be made by the platform after review.

4. Refund Policy

Lead purchases are generally non-refundable.

Refunds may only be considered in exceptional circumstances where:

• Technical errors occur.
• Duplicate charges occur.
• Platform processing errors occur.

Approved refunds may be credited to:

• User wallet
• Platform account balance
• Original payment method

as determined by LeadsMarketplace.in.

5. Quality Assurance

Our verification process includes:

• Contact validation
• Duplicate checks
• Data quality review
• Lead authenticity review

However, lead conversion cannot be guaranteed.

6. Policy Updates

LeadsMarketplace.in may update this policy periodically without prior notice.